Deleting your etabus account
You can delete your etabus account and the personal data tied to it at any time. There are three ways.
In the app (iOS and Android)
Open the "Profile" tab, choose "Delete account" and confirm. The account is closed at once and you are signed out.
On the website
Sign in at etabus.com, open "Profile", scroll to "Delete account" and confirm.
By e-mail
Write from the e-mail address of the account to [email protected] asking for deletion. We will reply and delete the account within 30 days, usually much sooner.
What is deleted
Your first and last name, e-mail address, phone number, profile picture, the link to a Google or Apple account, and your password.
Sign-in sessions, device tokens for notifications, notifications, favourites, saved connections, leave requests, and your support requests with their content.
If you signed in with Apple, we also revoke the permission you gave in Sign in with Apple.
What may remain, and why
Records that must stay in a carrier's history (for example completed trips, the change log) remain, but no longer linked to you: they point to an anonymous "Deleted user" account.
Backups that contain your data are overwritten within about 12 months; they are not used for anything in the meantime.
If you are the only owner of a company in etabus, hand the company over to someone else first, or write to us — we will not delete an account that would leave a company without an owner.